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Noticeboard

New Patient Registrations
Looking for a doctor?Please contact the practice and arrange to complete a new patient registration form and health questionnaire.  You will need proof of identity and proof of address with you when you register.

Late Night Clinics
We are pleased to announce that we now hold late night appointments up until 7:30pm every Monday night. Please note that reception is closed to general queries and prescription collections.

Cancellations
Please try to keep your appointment and arrive at the surgery in good time. If you are unable to make your appointment, please tell us as soon as possible so we can offer your appointment to another patient.

Out of Hours
If you need to see a doctor outside normal surgery hours, please telephone the normal practice number – 01274 224 888 – and you will be directed to our emergency on-call doctor service.  Alternatively, you can call 111 for any health queries.

Test results
Please telephone after 2pm for test results.

Comments & Complaints

stethoscope1Highfield Medical Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

You may speak to whomever you feel most comfortable with - your GP, one of our managers or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

However, if you feel we have not dealt with the issues you have raised as you would wish, you can call the

NHSCB Customer Contact Centre. The telephone number is 03003-11-22-33 and the email address is nhscommissioningboard@hscic.gov.uk

The NHSCB will be able to help and advise you and/or arrange for a member of the complaints staff to contact you. 

Ombudsman Services

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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