Comments & Complaints
Highfield Medical Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.
You may speak to whomever you feel most comfortable with - your GP, one of our managers or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues you have raised as you would wish, you can call the
NHSCB Customer Contact Centre. The telephone number is 03003-11-22-33 and the email address is email@example.com
The NHSCB will be able to help and advise you and/or arrange for a member of the complaints staff to contact you.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.